Privacy Policy

Information we collect

When you create an account, we gather identifying details such as full name, date of birth, residential address, email, and a verification document required by our Tobique Gaming Commission license.

During regular use of the platform, we record gameplay history, deposit and withdrawal transactions, device identifiers, IP address, browser type, and approximate geolocation derived from network data.

Communications with our customer service team — whether via email, live chat, or telephone — may be stored to maintain a complete record of issues raised and resolutions provided.

Purposes of processing

Personal data supports core operations including registration, age verification, payment handling, and the resolution of support enquiries. Without these inputs we cannot lawfully offer our services.

We rely on transactional patterns and device signals to detect collusion, money laundering, and fraudulent withdrawal attempts in line with regulatory obligations imposed on FortunePlay Casino.

With your explicit consent, contact information may also be used for tailored promotions, newsletters, and player loyalty updates. Consent can be withdrawn at any time through your communication preferences.

Sharing and international transfers

Trusted third-party providers — including payment processors, identity verification specialists, and cloud infrastructure partners — may receive limited information strictly necessary to perform their tasks.

Some recipients operate outside Canada. In such cases, we apply contractual safeguards, encryption in transit, and access controls to maintain a comparable level of protection to that available domestically.

Storage period and player rights

Records connected to account activity and anti-money-laundering checks are kept for the minimum statutory period, typically five years following the closure of the account, before being securely deleted.

You may request a copy of your personal data, ask for inaccurate information to be corrected, or demand erasure where no legal duty requires retention. Submit your request from a verified email address linked to the account.