Terms and Conditions

Account registration and verification

Only individuals aged 19 or older — or the legal age applicable in their province or territory — may register and play at FortunePlay Casino. Submitting false age information leads to immediate account closure and forfeiture of any balance.

Each player is permitted a single account. Duplicate registrations created to claim repeated bonuses, evade restrictions, or manipulate gameplay are prohibited and will be merged or terminated.

Required documents such as a government-issued ID and proof of address must be submitted upon request. Withdrawals may be paused until verification has been satisfactorily completed.

Deposits, withdrawals, and currencies

Funds may only be deposited from payment instruments registered in the account holder's own name. Third-party transfers are blocked and will be returned at the user's expense.

Withdrawal requests are processed in the same currency used for deposits whenever possible. Conversion fees imposed by your bank or wallet provider remain the responsibility of the player.

FortunePlay Casino reserves the right to apply standard anti-money-laundering checks, including source-of-funds enquiries, before authorising larger payouts.

Promotional offers and wagering

Bonus credits, free spins, and cashback rewards are subject to specific qualifying deposits, minimum odds, eligible games, and turnover requirements stated within each promotion's individual page.

Bonus abuse — including coordinated multi-account play, low-risk wagering patterns, or use of prohibited strategies — will result in the cancellation of related winnings and the closure of involved accounts.

Game integrity and dispute resolution

All games are powered by certified random number generators audited by independent laboratories. In the event of a malfunction, all related bets and pays are void as defined by the game provider's published rules.

If a disagreement cannot be solved through our customer support escalation path within thirty days, you may forward the matter to the Tobique Gaming Commission under license number 0000002 for independent review.

Service availability and changes

Access to FortunePlay Casino may be temporarily limited for scheduled maintenance, software upgrades, or security investigations. Whenever feasible, advance notice is published on the platform.

We reserve the right to amend these terms in response to regulatory developments or operational needs. Material modifications will be communicated by email and through an in-account notice prior to taking effect.